- 851 N San Mateo Drive Suite E, San Mateo CA 94401
- jpanos@twfg.com
JMP Insurance Services LLC - Insurance For Tomorrow
JMP Insurance Services LLC -
Insurance For Tomorrow
Insurance For Tomorrow
Careers
Join Our Team
Build Your Career With Us
Join a team dedicated to protecting what matters most. We’re looking for talented professionals who are passionate about making a difference in people’s lives.
OPEN POSITIONS
We’re growing and always looking for exceptional talent to join our team. Explore our current opportunities below.
INSURANCE AGENCY CUSTOMER SERVICE REPRESENTATIVE
Overview:
As a Customer Service Representative, you’ll be the friendly, knowledgeable first point of contact for our clients. You’ll help answer questions, resolve concerns, and ensure every interaction reflects our commitment to care and professionalism. This is a rewarding role for someone who loves helping people and takes pride in delivering exceptional service.
Key Responsibilities:
- - Provide prompt, courteous support via phone, email, and in-person
- - Assist clients with policy changes, billing inquiries, and coverage questions
- - Maintain accurate client records and documentation
- - Collaborate with agents and team members to ensure seamless service
- - Uphold compliance with agency and carrier guidelines
- - Respond to client concerns with empathy and find solutions quickly
Ideal Candidate:
- - Strong communication and interpersonal skills
- - Detail-oriented with a knack for problem-solving
- - Comfortable with digital tools and CRM systems
- - Prior insurance or customer service experience preferred
- - Patient, professional demeanor with genuine care for client satisfaction
- - Ability to multitask and manage time effectively in a fast-paced environment
Position Type:
Full-Time
Location:
On-Site
INSURANCE AGENCY SALES PRODUCER
Overview:
As a Sales Producer, you’ll drive growth by connecting individuals and businesses with the coverage they need. You’ll build relationships, educate clients, and tailor solutions that protect what matters most. If you’re motivated by helping others achieve peace of mind and building a thriving career in insurance, this role is perfect for you.
Key Responsibilities:
- - Generate new business through networking, referrals, and outreach
- - Assess client needs and recommend appropriate insurance products
- - Prepare quotes, present options, and close sales with integrity
- - Maintain ongoing relationships and follow up for renewals and cross-selling
- - Stay current on industry trends and carrier offerings
- - Educate clients about coverage options and help them make informed decisions
- - Work collaboratively with the team to ensure client satisfaction
Ideal Candidate:
- - Self-motivated with a passion for helping others
- - Excellent communication and consultative selling skills
- - Licensed in Property & Casualty (or willing to obtain)
- - Experience in insurance sales or related fields a plus
- - Results-oriented with a positive attitude and strong work ethic
- - Relationship builder who values long-term client partnerships over quick sales
Position Type:
Full-Time
Location:
On-Site
CULTURE & BENEFITS
OUR CULTURE
We believe that taking care of our team members is just as important as taking care of our clients. Our culture is built on collaboration, integrity, and continuous growth. We celebrate victories together, support each other through challenges, and genuinely care about each person’s professional and personal development.
At our agency, you’ll find:
- Collaborative Environment
We work as a unified team, not a collection of individuals. Your ideas matter, your contributions are valued, and we lift each other up to achieve shared goals. You’ll find genuine camaraderie among team members who truly respect and support one another.
- Integrity in Everything
We do what’s right for our clients and team members, even when no one is watching. Honesty and transparency guide every decision we make. You’ll work in an environment where ethical practices and professional standards are non-negotiable.
- Community Commitment
We’re invested in the California communities we serve. Whether through local partnerships, volunteer opportunities, or community involvement, we believe in giving back and making a positive impact beyond insurance.
- Continuous Learning
The insurance industry evolves constantly, and so do we. We invest in training and development to keep our team at the forefront of industry knowledge. You’ll have access to professional development resources, continuing education support, and opportunities to grow your skills.
- Work-Life Balance
We understand that life happens outside of work. We offer flexible scheduling options, remote work where applicable, and genuinely respect your personal time. Your well-being matters to us.
BENEFITS WE OFFER
Comprehensive Health Coverage
- - Medical, dental, and vision insurance for you and your family
- - Coverage begins on your first day of employment
- - Competitive premiums with agency contribution
Competitive Compensation
- - Competitive salaries based on experience and role
- - Performance-based bonuses and commission opportunities for eligible positions
- - Annual reviews with merit increase potential
Generous Time Off
- - Paid Time Off (PTO) for vacation, sick days, and personal time
- - Paid holidays including federal holidays and company-specific days
- - Flexible scheduling options in some positions
- - Paid parental leave
Professional Development
- - Licensing support and exam prep resources (P&C, Life & Health, etc.)
- - Tuition reimbursement for industry-related courses and certifications
- - In-house training programs and mentorship opportunities
- - Career advancement pathways with clear growth potential
Retirement Planning
- - 401(k) retirement plan with employer matching contribution
- - Financial planning resources and retirement education workshops
- - Early access to plan information and guidance
Additional Perks
- - Agency-sponsored team events and celebrations
- - Recognition programs for outstanding performance
- - Employee referral bonuses
- - Industry conference and event attendance opportunities
- - Discounted insurance products for personal use
Well-Being Initiatives
- - Employee Assistance Program (EAP) for counseling and support services
- - Wellness resources and health promotion programs
- - Supportive, inclusive workplace culture
HOW TO APPLY
OUR APPLICATION PROCESS
We make the application process simple and transparent. Here’s what to expect:
Step 1: Submit Your Application
Send your resume and a brief cover letter explaining why you’re interested in joining our team to
jpanos@twfg.com. Tell us a bit about yourself and what drew you to our agency. We read every application personally.
Expected Timeline: We review all applications as they come in.
Step 2: Initial Phone Screening
If your background aligns with the position, our team will reach out within 5-7 business days to schedule a brief phone conversation. This is your chance to ask questions and learn more about the role and our agency.
Expected Duration: 15-20 minutes
Step 3: In-Person Interview
Selected candidates will be invited for an in-person interview with our hiring team. You’ll meet key members of our agency, learn more about our culture, and discuss how your skills and values align with our mission.
Expected Duration: 30-45 minutes
Step 4: Final Consultation & Offer
Top candidates may meet with additional team members or leadership for a final conversation. If we’re a great fit for each other, we’ll extend a formal offer with details about compensation, benefits, and start date.
WHAT WE'RE LOOKING FOR
Beyond specific qualifications, we value:
- - Genuine passion for helping people and solving problems
- - Integrity and strong work ethic
- - Positive attitude and collaborative spirit
- - Commitment to continuous learning and improvement
- - Alignment with our values of honesty, care, and community involvement
QUESTIONS?
If you have questions about any of our open positions or the application process, please don’t hesitate to reach out:
- Email: jpanos@twfg.com
- Phone: 650-757-1600
- Hours: Monday-Friday, 9 AM - 5 PM
- We're excited to hear from you!
EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe a diverse team strengthens our agency and better serves our community.
READY TO MAKE AN IMPACT?
If you’re ready to build a rewarding career protecting California families and businesses, we want to hear from you. Join our team and become part of something meaningful.
Apply Now: jpanos@twfg.com
